Refund & Exchange and Shippment
Refund & Exchange
Your 100% satisfaction is important for us, we offer a 5 days return & exchange upon receiving. Your return item must be on its way back by day 5 of receiving, day 1 is day when the product delivered. Unfortunately we won't able to offer refund or exchange service if customer failed to apply this timeline.
- Timing: 5 days Return & Exchange Policy, since the day item was delivered.
- To be eligible for a return, wigs must be unused and in the same condition that you received it. Unworn, uncut, no color and cap adjustment made and it must also be in its original packaging.
- For returns, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and the reason for the return
- We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned & exchanged items.
- When returned item is received and inspected, customer will receive a confirmation email, notifying about the status of the refund
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after
- Customized wigs are not refundable & changeable since they are CUSTOMIZED
Standard shipment timing: 5-8 days
***Due to the impact of COVID-19, the logistics time might be different from standard timing. Currently our customer are receiving packages at a 5-10days time range depends on the fullfillment efficiency update of each logistics company.
Do You Ship Internationally?
Yes, we do. Orders are typically fulfilled via UPS/Fedex/USPS/DHL based on customer preference. We recommend you to sign off your package. P.O box address are not acceptable.
Will I Receive A Tracking Number?
Yes, you will received an email with tracking number as soon as your order is shipped! If not, please email email@example.com to seek for support.
All emails are typically responded within 24 hours.